All of our Handcrafted items have an additional £4.99 delivery charge cost if the delivery address is Mainland UK. There are no delivery options if you are outside of the Mainland UK, but if you are really wanting one of our pieces, please get in touch via our Contact page and we will see if arrangements can be made for you.
Delivery time is from 5-10 working days. If you need your items delivered quicker, please get in touch and we will see what we can do for you. Please note however we use Royal Mail who do not guarantee delivery within this timescale.
Please note your personalised item can only be returned if the item is faulty or the personalisation you receive is different to that which you ordered.
Returns & Cancellation
How to cancel your order, or return or exchange a product.
Cancelling your order
You have 2 hours from ordering your item to cancel it. After that time we cannot guarantee that your order can be cancelled as it may already have begun production. If that is the case your order will be sent to you and a refund will not be provided.
Returning your order
If already received, repackage the item up and send it back to us at the stated returns address within 14 days of receiving the item (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.
Once we (Lily Dog Handcrafted) receive the item we will process the refund directly to your PayPal account, provided that the product arrives to us is undamaged and in a resaleable condition.
Unfortunately, some items are non-cancelable and non-refundable such as our perishable products (like food or flowers) that are soon to be on sale.
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.